Returns & Refunds

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order and return most products within 14 days of receiving them, without giving a reason. However, the product must meet the eligibility criteria below.

All returns must be pre-authorised. Please follow the steps below to ensure your return is processed without delay.

Email sales@stereointegrity.co.uk with the following information:

• Your full name and order number
• The product you wish to return
• The reason for the return
• Photographs of the product and packaging where relevant (especially for damage claims)

We will review your request and respond within 1–2 working days. If your return is approved, we will issue a Return Authorisation (RA) reference. You must include this reference on your return parcel.

• Use the original factory packaging where possible
• If original packaging is unavailable, suitable protective packaging must be used — damage during transit due to inadequate packaging is your responsibility
• Include all original accessories, documentation and the RA reference
• Do not write on or affix labels directly to product boxes

Send your return using a tracked and insured postal or courier service. We strongly recommend insuring the parcel for the full retail value. We cannot accept liability for items lost or damaged in transit to us.

If you receive a product that is faulty, damaged on arrival or not what you ordered, your rights under the Consumer Rights Act 2015 apply and are separate from our standard returns policy.

• Within 30 days of delivery: you may reject the goods and receive a full refund
• Between 30 days and 6 months: we have one opportunity to repair or replace; if unsuccessful, you are entitled to a full or partial refund
• After 6 months: you must demonstrate the fault was present at the time of sale; we will repair or replace where possible

If your order arrives visibly damaged, please photograph the outer packaging and product before accepting and opening it. Contact us within 48 hours of delivery with the photographs and your order number. Delayed reporting of transit damage may affect our ability to make a claim with the carrier.

Refunds are issued to the original payment method used at the time of purchase. We do not issue refunds by alternative methods.

• The product price, less the 25% restocking fee (for non-faulty returns)
• The original standard delivery charge (for faulty or incorrectly supplied items only)
• The full product price and delivery charge with no deduction (for items rejected within 30 days under the Consumer Rights Act)

We do not operate a direct exchange programme. If you wish to exchange a product for a different item, please return the original product following the returns process above and place a new order for the replacement item.

This ensures the fastest possible turnaround and avoids delays caused by stock availability checks. The standard returns eligibility criteria and restocking fee apply to the returned item.

For change-of-mind returns within the 14-day window, you are responsible for the cost of return shipping. We recommend using a tracked and fully insured service. We cannot accept liability for parcels lost or damaged in transit to us.

Where a product is found to be faulty, damaged on arrival or incorrectly supplied, we will cover the reasonable cost of return shipping. We will either:

• Provide you with a prepaid returns label, or
• Reimburse your reasonable shipping costs upon receipt — please retain your proof of postage and send us a copy

All products must be returned in their original factory packaging. If original packaging has been discarded, you are responsible for providing adequate protective packaging. Products damaged in transit due to insufficient packaging will not be eligible for a full refund.

A 25% restocking fee is applied to all approved change-of-mind returns of unused, unmounted products. This fee reflects the handling, inspection and restocking costs associated with returned goods.

• All returns under the 14-day Consumer Contracts right of cancellation (where the product is unused and in original packaging)
• Approved returns of surplus stock where no fault exists

• Products that are faulty, damaged on arrival or not as described
• Incorrectly supplied items (wrong product or quantity)
• Products rejected within 30 days under the Consumer Rights Act 2015

Warranty claims are handled separately from our standard returns process and are governed by the Stereo Integrity 3-Year Limited Warranty. Full details are available on our Warranty page.

• Warranty claims apply for up to 3 years from date of purchase
• A completed Return Authorisation Form must accompany all warranty returns
• Products must be returned in original or adequate protective packaging — a packaging supply fee of £25 applies if original packaging is unavailable
• Warranty is non-transferable and applies to the original purchaser only
• Products held for more than 90 days without instruction will be considered abandoned

Warranty assessments and repairs or replacements take a minimum of 2–4 weeks from receipt at our facility. We will keep you updated throughout the process.

If you have any questions about our returns policy or need help starting a return, please get in touch. We are committed to making the process as straightforward as possible.

For warranty-related enquiries, please visit our Warranty page for full details and the Return Authorisation Form download.

This Returns Policy was last updated in June 2026 and is subject to change. Your statutory rights as a consumer are not affected by this policy.