Terms & Conditions

In these Terms and Conditions, the following words have the meanings set out below:

We / Us / Our

Stereo Integrity UK Ltd, the operator of stereointegrity.co.uk and authorised UK distributor of Stereo Integrity products.

You / Customer

Any individual or business accessing our website or purchasing our products.

Consumer

A natural person purchasing products for purposes wholly or mainly outside their trade, business, craft or profession.

Products

All car audio equipment, accessories and related goods offered for sale on stereointegrity.co.uk.

Order

A completed purchase request submitted through our website, including acceptance of these terms and payment.

Contract

The binding agreement between you and us formed when we confirm your order, subject to these terms.

By accessing stereointegrity.co.uk or placing an order, you confirm that you have read, understood and agree to these Terms and Conditions in full. If you do not agree, you must not use our website or purchase our products.

These terms apply to all transactions conducted through our website. We reserve the right to update these terms at any time. The version in force at the time of your order will apply to that order.

You must be at least 18 years old and have the legal capacity to enter into a binding contract in order to place an order.

You may place orders as a guest or by creating an account. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

• You must provide accurate, current and complete information when creating your account or placing an order
• You must notify us immediately of any unauthorised use of your account at sales@stereointegrity.co.uk
• We reserve the right to terminate or suspend accounts that we believe have been used fraudulently or in breach of these terms
• You are responsible for ensuring that anyone who uses your account to place an order does so in compliance with these terms

Your order constitutes an offer to purchase the products specified at the price and on the terms stated. Placing an order does not constitute a binding contract — a contract is only formed when we send you an order confirmation.

After placing an order you will receive an automated acknowledgement email. This is not an acceptance. We will send a separate order confirmation once payment has been verified and stock confirmed. If we cannot fulfil your order, we will notify you promptly and issue a full refund.

We reserve the right to decline or cancel any order for the following reasons:

• The product is out of stock or discontinued
• There is a pricing or description error on the website
• We are unable to verify payment or the order appears fraudulent
• The delivery address cannot be serviced
• You have previously breached these terms

If we cancel an order after payment has been taken, a full refund will be issued within 5 working days using the original payment method.

We take care to ensure product descriptions, images and specifications are accurate. However, minor variations may occur between the product listing and the physical product. All specifications are provided in good faith based on manufacturer data. Images are for illustrative purposes only.

All prices are displayed in British Pounds Sterling (GBP) and are inclusive of VAT at the prevailing UK rate unless otherwise stated. Delivery charges are shown separately at checkout.

If a product is listed at an incorrect price due to a typographical error or system fault, we are under no obligation to honour the incorrect price. We will contact you to inform you of the correct price and give you the option to proceed or cancel the order.

• Payment is required in full at the time of ordering
• We accept major credit and debit cards and other payment methods shown at checkout
• All payments are processed securely through our payment provider — we do not store your card details
• Your payment will be taken at the point of order placement

Stereo Integrity UK Ltd is VAT registered. Our VAT registration number is displayed on your invoice. VAT invoices are available upon request.

We aim to dispatch all in-stock orders within 1–3 working days. Delivery timescales are estimates and not guaranteed. We will notify you of any significant delays.

• Standard delivery is available to mainland UK addresses
• Delivery options, timescales and charges are displayed at checkout
• A tracking number will be provided once your order has been dispatched
• Delivery is to the address specified at checkout — we cannot redirect orders once dispatched

Risk in the products passes to you upon delivery. Legal title (ownership) passes to you only upon receipt of cleared payment in full.

If a delivery attempt fails and the parcel is returned to us, we will contact you to arrange re-delivery. Additional delivery charges may apply. If you do not respond within 14 days, we reserve the right to treat the order as cancelled and issue a refund minus any delivery and return costs incurred.

We currently ship to the UK only. For international enquiries, please contact us at sales@stereointegrity.co.uk.

If you are a consumer, you have the right to cancel your order without giving any reason within 14 days of receiving your goods. To exercise this right, you must inform us of your decision before the 14-day period expires.

• Contact us at sales@stereointegrity.co.uk to initiate a return and obtain a Return Authorisation
• Returns sent without prior authorisation will not be accepted
• Products must be returned in their original factory packaging in unused condition
• You are responsible for the cost and safe return of goods unless the item is faulty or incorrectly supplied
• We recommend using a tracked and insured service — we cannot be responsible for items lost or damaged in transit to us

Approved returns of unused, unmounted products are subject to a 25% restocking fee, in line with the manufacturer's policy. This fee will be deducted from your refund.

Refunds will be issued to your original payment method within 14 days of us receiving and inspecting the returned goods. We will notify you once your refund has been processed.

If you receive a faulty, damaged or incorrectly supplied product, please contact us within 30 days of delivery. Under the Consumer Rights Act 2015, you are entitled to a repair, replacement or refund. We will cover all associated return shipping costs for faulty or incorrectly supplied items.

All Stereo Integrity products are covered by a 3-year limited manufacturer's warranty from the date of original purchase. Full details are set out in our Warranty Policy.

• Defects in materials or workmanship arising under normal operating conditions
• Manufacturing faults identified within the warranty period

• Blown voice coils (regardless of cause)
• Damage caused by misuse, neglect, accident or abnormal operating conditions
• Use in SPL competitions or professional PA/sound reinforcement applications
• Damage to connected equipment arising from use of our products
• Products purchased second-hand or from unauthorised resellers

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded by law.

To the maximum extent permitted by law, we exclude liability for:

• Loss of income, revenue or profit arising from use of our products
• Loss of business, contracts or commercial opportunities
• Indirect or consequential losses not reasonably foreseeable at the time of contract
• Damage to vehicles, equipment or other property arising from installation or use of our products (beyond the product itself)
• Losses arising from website downtime, errors or interruptions

Where we are liable to you, our total liability will not exceed the price paid for the specific product or service giving rise to the claim.

All content on stereointegrity.co.uk — including text, images, product descriptions, logos, graphics, technical documentation and design — is the property of Stereo Integrity UK Ltd or its licensors and is protected by copyright, trade mark and other intellectual property laws.

• You may not reproduce, distribute, modify or create derivative works from any content on this website without our prior written consent
• You may not use the Stereo Integrity name, logo or trade marks without our express permission
• Personal, non-commercial use of website content for reference purposes is permitted

Technical documentation (mounting guides, T/S parameters, enclosure specifications) is provided for the personal use of purchasers and may not be redistributed commercially without permission.

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We are committed to resolving disputes fairly and promptly. If you have a complaint, please contact us in the first instance at sales@stereointegrity.co.uk. We will acknowledge your complaint within 2 working days and aim to resolve it within 14 days.

If we cannot resolve a dispute directly, you may refer it to an approved Alternative Dispute Resolution (ADR) scheme. Details of the relevant ADR scheme will be provided at that stage.

The European Commission provides an Online Dispute Resolution (ODR) platform for consumers and traders at ec.europa.eu/consumers/odr. Our email address for ODR purposes is sales@stereointegrity.co.uk.

If you have any questions about these Terms and Conditions, wish to make a complaint or need assistance with an order, please contact us:

We aim to respond to all enquiries within 1–2 working days during our normal business hours, Monday to Friday.

These Terms and Conditions were last updated in June 2026. We reserve the right to amend these terms at any time. The version published on our website at the time of your order will govern that transaction.